--- title: Contact our Support Team description: "Monday - Friday: 9:00 AM - 5:00 PM CST Click Here to create a support ticket online. Use the Chat Feature in KidKare to chat with our support team during Support Hours. Support Chat Availability: Mond" --- [Skip to content](https://knowledge.kidkare.com/centers/contact-our-support-team#main-content) ![New logo KK-09](https://knowledge.kidkare.com/hs-fs/hubfs/New%20logo%20KK-09.png?width=174&height=50&name=New%20logo%20KK-09.png) - [Customer Portal](https://support.kidkare.com/_hcms/mem/login) - [Access KidKare](https://app.kidkare.com/) - [Support & Releases](https://knowledge.kidkare.com/support-releases) - [Contact KidKare Support](https://knowledge.kidkare.com/support-releases/contact-our-support-team) Open main navigation Close main navigation - [Customer Portal](https://support.kidkare.com/_hcms/mem/login) - [Access KidKare](https://app.kidkare.com/) - [Support & Releases](https://knowledge.kidkare.com/support-releases) - [Contact KidKare Support](https://knowledge.kidkare.com/support-releases/contact-our-support-team) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Centers and Center Sponsors](https://knowledge.kidkare.com/centers?hsLang=en) 2. [Get Help/Support](https://knowledge.kidkare.com/centers/get-help-support?hsLang=en) # Contact our Support Team ### Support Hours Monday - Friday: 9:00 AM - 5:00 PM CST ### Create a Support Ticket Online **[Click Here](https://knowledge.kidkare.com/centers/kb-tickets/new?hsLang=en)** to create a support ticket online. ### Chat with Us Use the **[Chat Feature](https://knowledge.kidkare.com/centers/use-the-live-chat-feature-in-kidkare?hsLang=en)** in KidKare to chat with our support team during Support Hours. **Support Chat Availability:** Monday, Tuesday, Thursday, Friday: 9:00 AM - 5:00 PM CST Wednesday: 10:00 AM - 4:00 PM CST ### Email Us 1. Email **[Support@KidKare.com](mailto:Support@KidKare.com)** 2. In the Email Subject Line, enter the issue you are needing help with - Examples: "I need help logging in" or "My claim doesn't look right" 3. In the body of the email, provide as much information as possible to help our Support Team give you a faster and more complete response.  Attached images, screen shots, report examples, etc. 4. Provide your name, username, and user type (center, sponsor, provider, etc.) ### Check out our [Support Page](https://knowledge.kidkare.com/support-releases?hsLang=en) for additional technical assistance. ### **Best Practices** #### The best way to contact Support is through email or chat - Live chat with us by clicking the icon in the lower right corner of any KidKare screen. - Email **[support@kidkare.com](mailto:support@kidkare.com)** - You may request someone call with the solution after you provide details of your issue in email or chat #### For the most efficient service please: - Note anything you have tried to fix the issue, like the below general tips, so we know not to suggest them again - Clarify the urgency in the subject line​ (can't submit my claim, question about OER) - Reply to our email so that we know all the information you have already shared with us instead of sending a new email on the same topic - Detailed description of the issue including: - Your name and login: your account name and number - Who is impacted (name and login) - Are multiple users impacted or just one that you know of - Do you have the same issue when using different computers - Details of issue. Example: specific report name, claim date, provider, or participant name - Screenshots (hold down the shift and windows keys and type ‘s’. Drag your cursor over the area where you want a screenshot). #### General Tips - Some issues may be with your computer or internet, not necessarily our software. Try the tips at this link to resolve these issues **[Troubleshoot Login Issues](https://knowledge.kidkare.com/support-releases/troubleshoot-login-issues?hsLang=en).** - Accessing a different website (google your local grocery store) to determine if there are issues with your internet connection - Refresh your browser - Clear your browser cache (be sure to clear for 'All Time') - Restart your computer   ### Billing Questions For any Billing questions, please review our **[Billing Article](https://knowledge.kidkare.com/support-releases/center-billing?hsLang=en)** for center sponsors, email **[finance@kidkare.com](mailto:finance@kidkare.com)**.  - [Centers](https://knowledge.kidkare.com/centers/centers?hsLang=en#main-content) - [Home Page & Settings](https://knowledge.kidkare.com/centers/centers?hsLang=en#home-page-settings) - [Children](https://knowledge.kidkare.com/centers/centers?hsLang=en#children) - [eForms](https://knowledge.kidkare.com/centers/centers?hsLang=en#eforms) - [Menus/Attendance](https://knowledge.kidkare.com/centers/centers?hsLang=en#menus-attendance) - [Calendar](https://knowledge.kidkare.com/centers/centers?hsLang=en#calendar) - [Claims](https://knowledge.kidkare.com/centers/centers?hsLang=en#claims) - [Expenses](https://knowledge.kidkare.com/centers/centers?hsLang=en#expenses) - [Parachute](https://knowledge.kidkare.com/centers/centers?hsLang=en#parachute) - [Reports](https://knowledge.kidkare.com/centers/centers?hsLang=en#reports) - [Administration](https://knowledge.kidkare.com/centers/centers?hsLang=en#administration) - [Import](https://knowledge.kidkare.com/centers/centers?hsLang=en#import) - [Messages](https://knowledge.kidkare.com/centers/centers?hsLang=en#messages) - [Guardian Portal](https://knowledge.kidkare.com/centers/centers?hsLang=en#guardian-portal) - [At-Risk/SFSP Sites](https://knowledge.kidkare.com/centers/centers?hsLang=en#at-risk-sfsp-sites) - [Sponsors of Centers](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#main-content) - [Home Page & Settings](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#home-page-settings) - [Observer Mode](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#observer-mode) - [Claims](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#claims) - [Children](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#children) - [eForms](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#eforms) - [Center Management](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#center-management) - [Menus/Attendance](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#menus-attendance) - [Foods](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#foods) - [Reports](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#reports) - [Tools](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#tools) - [Administration](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#administration) - [Import](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#import) - [Payments](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#payments) - [Messages](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#messages) - [At-Risk & SFSP](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#at-risk-sfsp) - [Minute Menu CX User Manual](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#minute-menu-cx-user-manual) - [KidKare Academy for Sponsors](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#kidkare-academy-for-sponsors) - [Beacon Verify](https://knowledge.kidkare.com/centers/sponsors-of-centers?hsLang=en#beacon-verify) - [Get Help/Support](https://knowledge.kidkare.com/centers/get-help-support?hsLang=en) Support Hours M-F 9am-5pm CST Copyright © 2025, KidKare