--- title: Manage Messages on Parent Portal description: "Received messages display in the Received tab on the Messages page. It is divided into the following columns: Received From, Subject, and Date. You can also see the total number of messages, as well a" --- [Skip to content](https://knowledge.kidkare.com/centers/manage-messages-on-parent-portal#main-content) ![New logo KK-09](https://knowledge.kidkare.com/hs-fs/hubfs/New%20logo%20KK-09.png?width=174&height=50&name=New%20logo%20KK-09.png) - [Customer Portal](https://support.kidkare.com/_hcms/mem/login) - [Access KidKare](https://app.kidkare.com/) - [Support & Releases](https://knowledge.kidkare.com/support-releases) - [Contact KidKare Support](https://knowledge.kidkare.com/support-releases/contact-our-support-team) Open main navigation Close main navigation - [Customer Portal](https://support.kidkare.com/_hcms/mem/login) - [Access KidKare](https://app.kidkare.com/) - [Support & Releases](https://knowledge.kidkare.com/support-releases) - [Contact KidKare Support](https://knowledge.kidkare.com/support-releases/contact-our-support-team) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Centers and Center Sponsors](https://knowledge.kidkare.com/centers?hsLang=en) 2. [Centers](https://knowledge.kidkare.com/centers/centers?hsLang=en) 3. [Guardian Portal](https://knowledge.kidkare.com/centers/centers?hsLang=en#guardian-portal) # Manage Messages on Parent Portal ### View Messages Received messages display in the Received tab on the Messages page. It is divided into the following columns: Received From, Subject, and Date. You can also see the total number of messages, as well as the number that are unread, at the bottom of this page. 1. Click ![messages-Jun-27-2025-09-39-22-2777-PM](https://knowledge.kidkare.com/hs-fs/hubfs/Knowledge%20Base%20Import/messages-Jun-27-2025-09-39-22-2777-PM.png?width=28&height=40&name=messages-Jun-27-2025-09-39-22-2777-PM.png). The Messages page opens and displays the Received tab by default. 2. Use the **Search Messages** box to filter the messages that display. The message list is updated as you type. 3. Click a message to view the message content. 4. If your child care provider included a survey, respond to the survey questions and click **Send My Answers**. 5. Click **Back** to return to the Received tab. 6. To mark messages as read/unread: 1. Check the box next to the messages to mark as read/unread. You can also check the box at the top of the column to select all messages. 2. Click **Mark as Read** or **Mark as Unread**. 7. To archive messages: 1. Check the box next to the messages to archive. You can also check the box at the top of the column to select all messages. 2. Click **Archive Selected**. The messages you selected are moved to the Archived tab.   --- ### Update Message Notification Settings You can determine whether you receive notifications when you receive a new message in KidKare. 1. Click ![language-settings-4](https://knowledge.kidkare.com/hs-fs/hubfs/Knowledge%20Base%20Import/language-settings-4.png?width=37&height=40&name=language-settings-4.png). The Settings page opens. 2. To update your email address: 1. Click the Email box and enter the new email address over the existing one. 2. Click **Save**. 3. To enable or disable email notifications, click ![slider-btn-Jun-27-2025-09-40-04-0672-PM](https://knowledge.kidkare.com/hs-fs/hubfs/Knowledge%20Base%20Import/slider-btn-Jun-27-2025-09-40-04-0672-PM.png?width=24&height=40&name=slider-btn-Jun-27-2025-09-40-04-0672-PM.png) next to **Email Notifications**. 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