Contact our Support Team

Monday - Friday: 9:00 AM - 5:00 PM CST

Click Here to create a support ticket online.

Use the Chat Feature in KidKare to chat with our support team during Support Hours.

Support Chat Availability:

Monday, Tuesday, Thursday, Friday: 9:00 AM - 5:00 PM CST

Wednesday: 10:00 AM - 4:00 PM CST

Email Support@KidKare.com
In the Email Subject Line, enter the issue you are needing help with
- Examples: "I need help logging in" or "My claim doesn't look right"
In the body of the email, provide as much information as possible to help our Support Team give you a faster and more complete response. Attached images, screen shots, report examples, etc.
Provide your name, username, and user type (center, sponsor, provider, etc.)

Live chat with us by clicking the icon in the lower right corner of any KidKare screen.
Email support@kidkare.com
You may request someone call with the solution after you provide details of your issue in email or chat

Note anything you have tried to fix the issue, like the below general tips, so we know not to suggest them again
Clarify the urgency in the subject line (can't submit my claim, question about OER)
Reply to our email so that we know all the information you have already shared with us instead of sending a new email on the same topic
Detailed description of the issue including:
- Your name and login: your account name and number
- Who is impacted (name and login)
- Are multiple users impacted or just one that you know of
- Do you have the same issue when using different computers
- Details of issue. Example: specific report name, claim date, provider, or participant name
- Screenshots (hold down the shift and windows keys and type ‘s’. Drag your cursor over the area where you want a screenshot).

Some issues may be with your computer or internet, not necessarily our software. Try the tips at this link to resolve these issues Troubleshoot Login Issues.
- Accessing a different website (google your local grocery store) to determine if there are issues with your internet connection
- Refresh your browser
- Clear your browser cache (be sure to clear for 'All Time')
- Restart your computer