--- title: Edit Hold Reasons description: You can place both providers and claims on hold independently of each other.  If you place a claim on hold, that claim cannot be paid and is excluded from all sate claim reports/automated state claim --- [Skip to content](https://knowledge.kidkare.com/homes/edit-hold-reasons#main-content) English Show submenu for translations ![KK Icon.png\]](https://knowledge.kidkare.com/hs-fs/hubfs/KK%20Icon.png?width=40&height=40&name=KK%20Icon.png) - [Customer Portal](https://support.kidkare.com/_hcms/mem/login) - [Access KidKare](https://app.kidkare.com/) - [Support & Releases](https://knowledge.kidkare.com/support-releases) - [Contact KidKare Support](https://knowledge.kidkare.com/support-releases/contact-our-support-team) Open main navigation Close main navigation - [Customer Portal](https://support.kidkare.com/_hcms/mem/login) - [Access KidKare](https://app.kidkare.com/) - [Support & Releases](https://knowledge.kidkare.com/support-releases) - [Contact KidKare Support](https://knowledge.kidkare.com/support-releases/contact-our-support-team) - English Show submenu for translations - Go to kidkare.com Go to kidkare.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Home Providers and Sponsors](https://knowledge.kidkare.com/homes?hsLang=en) 2. [KidKare for Home Sponsors](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en) 3. [Claims](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#claims) # Edit Hold Reasons You can place both providers and claims on hold independently of each other.  If you place a claim on hold, that claim cannot be paid and is excluded from all sate claim reports/automated state claim transfer files.   Follow the steps below to create hold reasons in KidKare.  ### Manage Claim Hold Reasons When you place a claim on hold, you can set a reason for the hold for your reference (if you have configured Minute Menu HX to use hold reasons). #### Adding Claim Hold Reasons 1. From the menu to the left, click **Claims** then **Edit Hold Reasons**. The Hold Reasons window opens.![](https://knowledge.kidkare.com/hs-fs/hubfs/image-png-Aug-15-2024-04-28-14-9586-PM.png?width=535&height=116&name=image-png-Aug-15-2024-04-28-14-9586-PM.png) 2. Click ![](https://knowledge.kidkare.com/hs-fs/hubfs/image-png-Aug-15-2024-04-28-35-3570-PM.png?width=46&height=21&name=image-png-Aug-15-2024-04-28-35-3570-PM.png). The Add Hold Submission Reason Code dialog box opens.![](https://knowledge.kidkare.com/hs-fs/hubfs/image-png-Aug-15-2024-04-29-42-8112-PM.png?width=535&height=171&name=image-png-Aug-15-2024-04-29-42-8112-PM.png) 3. Click the text box and enter the hold reason. 4. Click **Save**. #### Editing Claim Hold Reasons 1. In the **Edit Hold Reasons** window, click the name of the reason to change. The Edit box displays. 2. Click the hold reason box and enter new information over the existing information. 3. Click **Save**. #### Deleting Claim Hold Reasons 1. In the Hold Reasons window, click ![](https://knowledge.kidkare.com/hs-fs/hubfs/image-png-Aug-15-2024-04-31-02-5304-PM.png?width=36&height=33&name=image-png-Aug-15-2024-04-31-02-5304-PM.png) next to the reason to remove. 2. Click **Yes** at the **Are You Sure?** prompt. 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