--- title: Reopen Online Claim Month description: Sponsors are able to send a claim back to a specific provider in order for them to make adjustments.  This can be used if a provider submits their claim and realizes they forgot to enter something, or --- [Skip to content](https://knowledge.kidkare.com/homes/reopen-online-claim-month#main-content) English Show submenu for translations ![KK Icon.png\]](https://knowledge.kidkare.com/hs-fs/hubfs/KK%20Icon.png?width=40&height=40&name=KK%20Icon.png) - [Customer Portal](https://support.kidkare.com/_hcms/mem/login) - [Access KidKare](https://app.kidkare.com/) - [Support & Releases](https://knowledge.kidkare.com/support-releases) - [Contact KidKare Support](https://knowledge.kidkare.com/support-releases/contact-our-support-team) Open main navigation Close main navigation - [Customer Portal](https://support.kidkare.com/_hcms/mem/login) - [Access KidKare](https://app.kidkare.com/) - [Support & Releases](https://knowledge.kidkare.com/support-releases) - [Contact KidKare Support](https://knowledge.kidkare.com/support-releases/contact-our-support-team) - English Show submenu for translations - Go to kidkare.com Go to kidkare.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Home Providers and Sponsors](https://knowledge.kidkare.com/homes?hsLang=en) 2. [KidKare for Home Sponsors](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en) 3. [Administration](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#administration) # Reopen Online Claim Month Sponsors are able to send a claim back to a specific provider in order for them to make adjustments.  This can be used if a provider submits their claim and realizes they forgot to enter something, or a sponsor can send it back to make adjustments as needed.  When you **Reopen Online Claim Month**, it opens the month back up to the provider so they are able to make adjustment and then resubmit the claim to their sponsor. 1. From the menu to the left, click** Administration** then select **Reopen Online Claim Month**.  2. Select the **Claim Month** and **Provider** you are needing to send the claim back for. 3.  Click **Reopen Claim Month**.![](https://dyzz9obi78pm5.cloudfront.net/app/image/id/669695da13db38008c08356e/n/1721144794344.png) 4. Once the claim month is reopened successfully, you will see a green confirmation in the top right corner of the screen. The provider can now update the selected claim month and resubmit their claims to their sponsor.  ![](https://dyzz9obi78pm5.cloudfront.net/app/image/id/66969617ef6e73f5a30a2914/n/1721144855479.png)   - [Home Providers](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#main-content) - [Home Page & Settings](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#home-page-settings) - [My Children](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#my-children) - [My Site](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#my-site) - [eForms](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#eforms) - [Meals](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#meals) - [Food Program](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#food-program) - [Calendar](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#calendar) - [Check In/Out](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#check-in-out) - [Reports](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#reports) - [Messages](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#messages) - [KidKare Accounting](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#kidkare-accounting) - [Parachute](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#parachute) - [Español](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#espa%C3%B1ol) - [Guardian Portal](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#guardian-portal) - [KidKare for Home Sponsors](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#main-content) - [Home Page & Settings](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#home-page-settings) - [Observer Mode](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#observer-mode) - [Claims](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#claims) - [Children](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#children) - [eForms](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#eforms) - [Provider Management](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#provider-management) - [Menus/Attendance](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#menus-attendance) - [Payments](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#payments) - [Foods](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#foods) - [Reports](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#reports) - [Tools](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#tools) - [Administration](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#administration) - [Messages](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#messages) - [Beacon Verify](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#beacon-verify) - [MMHX for Home Sponsors](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#main-content) - [Install & Update MinuteMenuHX](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#install-update-minutemenuhx) - [Get Started](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#get-started) - [Manage Providers](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#manage-providers) - [Enroll & Manage Children](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#enroll-manage-children) - [Review Homes](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#review-homes) - [Manage Foods & Menus](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#manage-foods-menus) - [Administrative Tasks](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#administrative-tasks) - [Process & Manage Claims](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#process-manage-claims) - [Reports](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#reports) - [Videos](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#videos) - [Resources](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#resources) - [MinuteMenuHX Full User Manual](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#minutemenuhx-full-user-manual) - [Get Help/Support](https://knowledge.kidkare.com/homes/get-help-support?hsLang=en) # KidKare Support Hours M-F 9am-5pm CST Copyright © 2026, KidKare