--- title: Send & View Messages description: The KidKare messaging feature allows you to send messages directly to providers in KidKare. Providers can then review and respond to those messages, allowing both of you to keep a record of online com --- [Skip to content](https://knowledge.kidkare.com/homes/send-messages#main-content) English Show submenu for translations ![KK Icon.png\]](https://knowledge.kidkare.com/hs-fs/hubfs/KK%20Icon.png?width=40&height=40&name=KK%20Icon.png) - [Customer Portal](https://support.kidkare.com/_hcms/mem/login) - [Access KidKare](https://app.kidkare.com/) - [Support & Releases](https://knowledge.kidkare.com/support-releases) - [Contact KidKare Support](https://knowledge.kidkare.com/support-releases/contact-our-support-team) Open main navigation Close main navigation - [Customer Portal](https://support.kidkare.com/_hcms/mem/login) - [Access KidKare](https://app.kidkare.com/) - [Support & Releases](https://knowledge.kidkare.com/support-releases) - [Contact KidKare Support](https://knowledge.kidkare.com/support-releases/contact-our-support-team) - English Show submenu for translations - Go to kidkare.com Go to kidkare.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Home Providers and Sponsors](https://knowledge.kidkare.com/homes?hsLang=en) 2. [KidKare for Home Sponsors](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en) 3. [Messages](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#messages) # Send & View Messages Table of Contents ## In This Article The KidKare messaging feature allows you to send messages directly to providers in KidKare. Providers can then review and respond to those messages, allowing both of you to keep a record of online communications. You must have **View Access** or **Full Access** to Manage Provider Messages to access the Messages feature. Only users with **Full Access** can send or log messages to providers. ### Send Messages 1. Click ![messages-Jun-27-2025-09-39-03-0162-PM](https://knowledge.kidkare.com/hs-fs/hubfs/Knowledge%20Base%20Import/messages-Jun-27-2025-09-39-03-0162-PM.png?width=28&height=40&name=messages-Jun-27-2025-09-39-03-0162-PM.png) from the menu to the left. The Messages page opens and displays the Received tab by default. 2. Click **Send Message**. The Message Editor opens. ![home spon - send message](https://knowledge.kidkare.com/hs-fs/hubfs/Knowledge%20Base%20Import/home%20spon%20-%20send%20message.png?width=670&height=320&name=home%20spon%20-%20send%20message.png) 3. Use the following fields to filter to the provider(s) to message. These filters update the provider list in the **Send To** menu: - **Provider Statuses:** Filter to Active, Hold, or Pending providers. You can select multiple statuses. - **Monitor:** Select All Monitors, or select the monitor(s) by which to filter providers. - **Claim Source:** Choose to filter providers by their claim source: Manual Entry - Sponsor; Scannable Forms - Sponsor; or Online. - **Claim Submitted:** Set this toggle to **Yes** to filter the **Send To** list to only those providers who have submitted claims. 4. Click **Send To** and select the provider(s) to whom to send your message. You can also select **All Providers** to send this message to all providers. 5. Click the **Subject** box and enter a subject for your message. 6. Click the **Message** box and enter the contents of your message. 7. To add an attachment to your message: 1. Click **Add Attachment** and select **File**. 2. Browse to the location on your computer where the attachment is stored. 8. Click the **Signature** box and enter your email signature. ![Homes - Messages](https://knowledge.kidkare.com/hs-fs/hubfs/Knowledge%20Base%20Import/Homes%20-%20Messages.png?width=670&height=321&name=Homes%20-%20Messages.png) 9. When finished, click **Send**. Providers will receive a notification once you send the message. They can read it in their own message center in the **Received** tab. If you enable it in **Settings**, providers will be able to reply to your messages or send you messages. To enable this, click ![language-settings-Jun-27-2025-09-39-52-3561-PM](https://knowledge.kidkare.com/hs-fs/hubfs/Knowledge%20Base%20Import/language-settings-Jun-27-2025-09-39-52-3561-PM.png?width=37&height=40&name=language-settings-Jun-27-2025-09-39-52-3561-PM.png) and set the **Would you like to allow providers to send you messages?** toggle to **Yes.** --- ### View Messages Sent to Providers 1. Click ![messages-Jun-27-2025-09-39-03-0162-PM](https://knowledge.kidkare.com/hs-fs/hubfs/Knowledge%20Base%20Import/messages-Jun-27-2025-09-39-03-0162-PM.png?width=28&height=40&name=messages-Jun-27-2025-09-39-03-0162-PM.png) from the menu to the left. The Messages page opens and displays the Received tab by default. 2. Click the **Send Messages** tab. All messages you've sent to providers are listed here, including the automated notifications providers receive when their review report is ready. You can also see whether the provider opened a message or not. ![homes - sent messages](https://knowledge.kidkare.com/hs-fs/hubfs/Knowledge%20Base%20Import/homes%20-%20sent%20messages.png?width=670&height=318&name=homes%20-%20sent%20messages.png) 3. You can do the following in this tab: 1. Use the **Start Date** and **End Date** boxes at the top of the page to filter the date range shown. 2. Use **Search Messages** to locate a specific message. 3. Mark messages as read or unread. 4. Archive sent messages. --- ### View Archived Messages Messages you archive are moved to the **Archived** tab.  1. Click ![messages-Jun-27-2025-09-39-03-0162-PM](https://knowledge.kidkare.com/hs-fs/hubfs/Knowledge%20Base%20Import/messages-Jun-27-2025-09-39-03-0162-PM.png?width=28&height=40&name=messages-Jun-27-2025-09-39-03-0162-PM.png) from the menu to the left. The Messages page opens and displays the Received tab by default. 2. Click **Archived**. The Archived tab opens and displays messages you've archived. 3. Use the **Start Date** and **End Date** boxes at the top of the page to filter the date range shown. 4. Click the **Filter** drop-down menu and select **To**. This filter is set to **From** by default, so you must update this filter before you see archived messages. 5. Use the **Search Messages** box to search for a specific message. 6. Click a message to view details, including whether the provider opened the message. You can also print an/or export the message activity log. ![Homes - archived message detal](https://knowledge.kidkare.com/hs-fs/hubfs/Knowledge%20Base%20Import/Homes%20-%20archived%20message%20detal.png?width=670&height=321&name=Homes%20-%20archived%20message%20detal.png)   - [Home Providers](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#main-content) - [Home Page & Settings](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#home-page-settings) - [My Children](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#my-children) - [My Site](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#my-site) - [eForms](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#eforms) - [Meals](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#meals) - [Food Program](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#food-program) - [Calendar](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#calendar) - [Check In/Out](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#check-in-out) - [Reports](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#reports) - [Messages](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#messages) - [KidKare Accounting](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#kidkare-accounting) - [Parachute](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#parachute) - [Español](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#espa%C3%B1ol) - [Guardian Portal](https://knowledge.kidkare.com/homes/home-providers?hsLang=en#guardian-portal) - [KidKare for Home Sponsors](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#main-content) - [Home Page & Settings](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#home-page-settings) - [Observer Mode](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#observer-mode) - [Claims](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#claims) - [Children](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#children) - [eForms](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#eforms) - [Provider Management](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#provider-management) - [Menus/Attendance](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#menus-attendance) - [Payments](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#payments) - [Foods](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#foods) - [Reports](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#reports) - [Tools](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#tools) - [Administration](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#administration) - [Messages](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#messages) - [Beacon Verify](https://knowledge.kidkare.com/homes/kidkare-for-home-sponsors?hsLang=en#beacon-verify) - [MMHX for Home Sponsors](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#main-content) - [Install & Update MinuteMenuHX](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#install-update-minutemenuhx) - [Get Started](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#get-started) - [Manage Providers](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#manage-providers) - [Enroll & Manage Children](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#enroll-manage-children) - [Review Homes](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#review-homes) - [Manage Foods & Menus](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#manage-foods-menus) - [Administrative Tasks](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#administrative-tasks) - [Process & Manage Claims](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#process-manage-claims) - [Reports](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#reports) - [Videos](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#videos) - [Resources](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#resources) - [MinuteMenuHX Full User Manual](https://knowledge.kidkare.com/homes/mmhx-for-home-sponsors?hsLang=en#minutemenuhx-full-user-manual) - [Get Help/Support](https://knowledge.kidkare.com/homes/get-help-support?hsLang=en) # KidKare Support Hours M-F 9am-5pm CST Copyright © 2026, KidKare