Messages
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      1. Home Providers and Sponsors
      2. KidKare for Home Sponsors
      3. Messages

      Send & View Messages

      In This Article

      Table of Contents

      In This Article

      The KidKare messaging feature allows you to send messages directly to providers in KidKare. Providers can then review and respond to those messages, allowing both of you to keep a record of online communications.

      You must have View Access or Full Access to Manage Provider Messages to access the Messages feature. Only users with Full Access can send or log messages to providers.

      Send Messages

      1. Click messages-Jun-27-2025-09-39-03-0162-PM from the menu to the left. The Messages page opens and displays the Received tab by default.
      2. Click Send Message. The Message Editor opens.
        home spon - send message
      3. Use the following fields to filter to the provider(s) to message. These filters update the provider list in the Send To menu:
        • Provider Statuses: Filter to Active, Hold, or Pending providers. You can select multiple statuses.
        • Monitor: Select All Monitors, or select the monitor(s) by which to filter providers.
        • Claim Source: Choose to filter providers by their claim source: Manual Entry - Sponsor; Scannable Forms - Sponsor; or Online.
        • Claim Submitted: Set this toggle to Yes to filter the Send To list to only those providers who have submitted claims.
      4. Click Send To and select the provider(s) to whom to send your message. You can also select All Providers to send this message to all providers.
      5. Click the Subject box and enter a subject for your message.
      6. Click the Message box and enter the contents of your message.

      7. To add an attachment to your message:

        1. Click Add Attachment and select File.

        2. Browse to the location on your computer where the attachment is stored.

      8. Click the Signature box and enter your email signature.
        Homes - Messages
      9. When finished, click Send.

      Providers will receive a notification once you send the message. They can read it in their own message center in the Received tab. Please note that providers cannot currently send messages to sponsors—they can only send messages to parent/guardians.

      View Messages Sent to Providers

      1. Click messages-Jun-27-2025-09-39-03-0162-PM from the menu to the left. The Messages page opens and displays the Received tab by default.
      2. Click the Send Messages tab. All messages you've sent to providers are listed here, including the automated notifications providers receive when their review report is ready. You can also see whether the provider opened a message or not.
        homes - sent messages
      3. You can do the following in this tab:
        1. Use the Start Date and End Date boxes at the top of the page to filter the date range shown.
        2. Use Search Messages to locate a specific message.
        3. Mark messages as read or unread.
        4. Archive sent messages.

      View Archived Messages

      Messages you archive are moved to the Archived tab. 

      1. Click messages-Jun-27-2025-09-39-03-0162-PM from the menu to the left. The Messages page opens and displays the Received tab by default.
      2. Click Archived. The Archived tab opens and displays messages you've archived.
      3. Use the Start Date and End Date boxes at the top of the page to filter the date range shown.
      4. Click the Filter drop-down menu and select To. This filter is set to From by default, so you must update this filter before you see archived messages.
      5. Use the Search Messages box to search for a specific message.
      6. Click a message to view details, including whether the provider opened the message. You can also print an/or export the message activity log.
        Homes - archived message detal