Claims
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      1. Home Providers and Sponsors
      2. KidKare for Home Sponsors
      3. Claims

      Track Received Claims

      Track Received Claims

      You can track claims your providers have already submitted and mark them as received. Watch the video below to learn more, or click one of the following links to jump to a heading.

      Tracking Received Claims

      1. From the menu to the left, click Claims and select Track Received Claims. The Track Received Claims window opens.

      2. Set filters in the top of the window:

        • Select Provider: Select All Providers or Selected Provider. If you select Selected Provider, click the Select drop-down menu and choose the provider to view. 

        • Claim Month: Click this drop-down menu and select the claim month to view.

        • Providers Status: If you selected All Providers in the Filter By section, click this drop-down menu and select the provider status to include in the list.

        • Show Only Received But Not Processed: Check this box to show only those claims that were received but not yet processed.

        • Filter Claims by Type: Select the claim type to view. You can choose from the following: All, Scannable Forms, KidKare, Online, and Manual.

      2. Click Go. The providers meeting the limits you set display.

      3. To mark claims as received:

        • Online Claimers: If the listed provider claimed online via KidKare, the Received box is automatically checked, the date they submitted displays in the Date column, and the Received Via column shows Online.

        • Paper Claimers: If the listed provider claims via paper (scannable forms or manual entry):

          • Check the box in the Received column.

          • Today's date automatically populates the Date column.

          • Click the Received Via column drop down and select the claim source: Scannable Forms - Sponsor or Manual Entry - Sponsor.

      4. Click Save. 

      Checking a Claim’s Status

      You can also use this function to ensure that you haven't let any paperwork slip through without being processed. The Processed box is checked automatically once a claim has been created manually or by Minute Menu HX when processed. The date the claim is processed/created is noted in the Date Processed column.

      You can also filter the list so it includes only those claims that have been received, but have not yet been processed. to do so:

      1. Check the Show Only Received but Not Processed box.

      2. Click Go to refresh the list.