---
title: Contact Parachute Support Team
description: Contact Parachute Support Team
---

[Skip to content](https://knowledge.kidkare.com/parachute-centers/contact-parachute-support-team#main-content)

![logoiconparachute](https://knowledge.kidkare.com/hs-fs/hubfs/logoiconparachute.png?width=50&height=42&name=logoiconparachute.png)

- [Customer Portal](https://support.kidkare.com/_hcms/mem/login)
- [Access KidKare](https://app.kidkare.com/)
- [Support & Releases](https://knowledge.kidkare.com/support-releases)
- [Contact KidKare Support](https://knowledge.kidkare.com/support-releases/contact-our-support-team)

Open main navigation

Close main navigation

- [Customer Portal](https://support.kidkare.com/_hcms/mem/login)
- [Access KidKare](https://app.kidkare.com/)
- [Support & Releases](https://knowledge.kidkare.com/support-releases)
- [Contact KidKare Support](https://knowledge.kidkare.com/support-releases/contact-our-support-team)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Parachute for Centers](https://knowledge.kidkare.com/parachute-centers?hsLang=en-us)
2. [Support](https://knowledge.kidkare.com/parachute-centers/support?hsLang=en-us)

# Contact Parachute Support Team

### Support Hours

Monday - Friday: 9:00 AM - 5:00 PM CST

### Create a Support Ticket Online

**[Click Here](https://knowledge.kidkare.com/parachute/kb-tickets/new?hsLang=en-us)** to create a support ticket online.

### Email Us

1. Email **[Support@KidKare.com](mailto:Support@KidKare.com)**
2. In the Email Subject Line, enter the issue you are needing help with
   
     - Examples: "I need help logging in" or "My claim doesn't look right"
3. In the body of the email, provide as much information as possible to help our Support Team give you a faster and more complete response.  Attached images, screen shots, report examples, etc.
4. Provide your name, username, and user type (center, sponsor, provider, etc.)

 

View our full list of support articles by clicking [**here**](https://knowledge.kidkare.com/support-releases?hsLang=en-us).

- [Getting Started with Parachute](https://knowledge.kidkare.com/parachute-centers/getting-started-with-parachute?hsLang=en-us)
- [Creating & Managing Invoices](https://knowledge.kidkare.com/parachute-centers/creating-managing-invoices?hsLang=en-us)
- [Accounting Tools](https://knowledge.kidkare.com/parachute-centers/accounting-tools?hsLang=en-us#main-content)

    - [Income](https://knowledge.kidkare.com/parachute-centers/accounting-tools?hsLang=en-us#income)
    - [Expenses](https://knowledge.kidkare.com/parachute-centers/accounting-tools?hsLang=en-us#expenses)
- [Guardian/Agency Portal](https://knowledge.kidkare.com/parachute-centers/guardian-agency-portal?hsLang=en-us)
- [Attendance](https://knowledge.kidkare.com/parachute-centers/attendance?hsLang=en-us)
- [Parent Communication](https://knowledge.kidkare.com/parachute-centers/parent-communication?hsLang=en-us)
- [Classrooms](https://knowledge.kidkare.com/parachute-centers/classrooms?hsLang=en-us)
- [Support](https://knowledge.kidkare.com/parachute-centers/support?hsLang=en-us)

[![Parachute Logo](https://knowledge.kidkare.com/hs-fs/hubfs/Parachute%20Logo.png?width=200&height=67&name=Parachute%20Logo.png "Parachute Logo")](https://www.kidkare.com/parachute/)

<https://www.facebook.com/KidKarebyMinuteMenu> <https://www.linkedin.com/company/kidkare/>

Copyright © 2026, KidKare