Parent Communication
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      1. Parachute
      2. Parent Communication

      Messages

      Table of Contents

      In This Article

      Here you are able to send and receive messages from parents directly through Parachute. You can send messages to an individual parent or easily create group messages if you would like to include multiple parents. Simply navigate to the Messages section. 

      Message Notifications

      If parents have Parachute downloaded to their tablet or mobile device they will be able to see Push Notifications for any messages they receive. 

      Otherwise both you and Parents are able to see that you have received a new message and the unread message count indicated by the yellow alert next to the Messages section in the navigation bar. 

        View Messages 

        Once on the Messages page you are able to see it all message threads that have previously been created either by you or a Parent who has sent you a message

        Parents can initiate new message threads exclusively with you, but they can respond to messages in any existing threads they are part of. All contacts included in a thread will have visibility into all messages and responses exchanged within that thread.



        From here, you can use the filters at the top of the page to look at specific types of messages:

        • All: By default this option will be selected and you will be able to see all messages you have sent and received 
        • Unread: By selecting this option you will be able to view all message threads that contain a message in an Unread status
        • Groups: This option allows you to only view messages that have multiple parents included in the message thread 
        • Drafts: This allows you to view message threads that currently include an unsent message draft
        • Scheduled: Here you can view all messages that are scheduled to be sent at a later time 

        To access a specific message thread, simply click on the thread you wish to view.

        You can mark a message in a thread Unread by either selecting the message and clicking the Screenshot 2025-05-19 at 5.54.54 PM icon or by clicking   and selecting Mark As Unread 

          Create New Message

          You can create a new message by clicking the  button in the upper right hand corner of the screen 

          To send a message to a parent they must already have created a username and password. You can find more details on how to assist parents in setting up their account correctly here.

          1. After starting a new message you can select who you would like to add to this message thread

            • The Contacts list will be organized by the Child's name with any associated guardians listed underneath. You can also begin typing either the child or guardian's name into the To: section
            • You can add one parent or multiple by selecting the check box next to the Guardian's name 

          2. After you have selected all of the Guardians you would like to send a message to, click Select.

            • If you select the same contact, or combination of contacts, that are already on an existing thread then that thread will pop-up automatically 
          3. In the Message box type out the body of your message 
          4. You can format your message, add emoji's or upload files to your message by clicking on the icons at the bottom of the message box
          5. To send the message immediately click Send
          6. To schedule the message to be sent later, click the ∨ button next to Send

            • Select the date you would like to send this message
            • Select the time you would like to send this message
              • This will automatically be based on your timezone