--- title: Use the Live Chat Feature in Parachute description: KidKare has a Live Chat feature that allows you to connect directly with the Support team in real-time. If Support agents are available, the chat icon will display in the bottom-right corner of the pa --- [Skip to content](https://knowledge.kidkare.com/parachute/use-the-live-chat-feature-in-parachute#main-content) English Show submenu for translations ![logoiconparachute.png\]](https://knowledge.kidkare.com/hs-fs/hubfs/logoiconparachute.png?height=40&name=logoiconparachute.png) - [Customer Portal](https://support.kidkare.com/_hcms/mem/login) - [Access KidKare](https://app.kidkare.com/) - [Support & Releases](https://knowledge.kidkare.com/support-releases) - [Contact KidKare Support](https://knowledge.kidkare.com/support-releases/contact-our-support-team) Open main navigation Close main navigation - [Customer Portal](https://support.kidkare.com/_hcms/mem/login) - [Access KidKare](https://app.kidkare.com/) - [Support & Releases](https://knowledge.kidkare.com/support-releases) - [Contact KidKare Support](https://knowledge.kidkare.com/support-releases/contact-our-support-team) - English Show submenu for translations - [Go to kidkare.com](https://www.kidkare.com/) [Go to kidkare.com](https://www.kidkare.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Parachute for Homes](https://knowledge.kidkare.com/parachute?hsLang=en) 2. [Support](https://knowledge.kidkare.com/parachute/support?hsLang=en) # Use the Live Chat Feature in Parachute KidKare has a Live Chat feature that allows you to connect directly with the Support team in real-time. If Support agents are available, the chat icon will display in the bottom-right corner of the page. See the figure below.   To begin chatting with Support in KidKare: 1. In the bottom-left corner, click ![](https://knowledge.kidkare.com/hs-fs/hubfs/Screenshot%202025-07-12%20at%207-11-27%E2%80%AFPM-png.png?width=33&height=26&name=Screenshot%202025-07-12%20at%207-11-27%E2%80%AFPM-png.png) This icon only displays if there are Support agents available to assist you. The widget opens.![](https://knowledge.kidkare.com/hs-fs/hubfs/image-png-Aug-02-2024-03-15-33-7409-PM.png?width=353&height=356&name=image-png-Aug-02-2024-03-15-33-7409-PM.png) 2. Click the **Enter Your Name** box and enter your name. 3. Click the **Your Email Address** box, and enter your email address. 4. Click the **Username** box and enter your username. 5. In the **What type of user are you?** drop down, select the user type that best represents your role. 6. In the **State** drop down, select the state you operate in. 7. Click the **Message** box, and type your question. 8. Use the  ![](https://knowledge.kidkare.com/hs-fs/hubfs/image-png-Aug-02-2024-03-17-48-5093-PM.png?width=20&height=31&name=image-png-Aug-02-2024-03-17-48-5093-PM.png) to attach an image to the chat if necessary. 9. When finished, click ![](https://knowledge.kidkare.com/hs-fs/hubfs/image-png-Aug-02-2024-03-18-55-8900-PM.png?width=20&height=28&name=image-png-Aug-02-2024-03-18-55-8900-PM.png) to send the message.  A support team member will respond to you shortly.![](https://knowledge.kidkare.com/hs-fs/hubfs/image-png-Aug-02-2024-03-21-37-0256-PM.png?width=353&height=296&name=image-png-Aug-02-2024-03-21-37-0256-PM.png) If you are logged in while Support agents are available and all agents go offline during your session, the chat will continue to display until you refresh the page. If you attempt to access the chat at this time, you can leave a message. This will generate a support ticket, and a member of our Support team will contact you during regular business hours.   - [Getting Started with Parachute](https://knowledge.kidkare.com/parachute/getting-started-with-parachute?hsLang=en) - [Creating & Managing Invoices](https://knowledge.kidkare.com/parachute/creating-managing-invoices?hsLang=en) - [Accounting Tools](https://knowledge.kidkare.com/parachute/accounting-tools?hsLang=en#main-content) - [Income](https://knowledge.kidkare.com/parachute/accounting-tools?hsLang=en#income) - [Provider Expenses](https://knowledge.kidkare.com/parachute/accounting-tools?hsLang=en#provider-expenses) - [Annual Taxes](https://knowledge.kidkare.com/parachute/accounting-tools?hsLang=en#annual-taxes) - [Guardian/Agency Portal](https://knowledge.kidkare.com/parachute/guardian-agency-portal?hsLang=en) - [Support](https://knowledge.kidkare.com/parachute/support?hsLang=en) - [Attendance](https://knowledge.kidkare.com/parachute/attendance?hsLang=en) - [Parent Communication (1)](https://knowledge.kidkare.com/parachute/parent-communication-1?hsLang=en) - [Center Classrooms](https://knowledge.kidkare.com/parachute/center-classrooms?hsLang=en) # KidKare Support Hours M-F 9am-5pm CST Copyright © 2026, KidKare