---
title: Troubleshoot Report Generation Errors/Clearing Cache
description: Open Google Chrome. You do not have to go to app.kidkare.com. Click the vertical dots in the top-right corner of your browser window, and select Settings. Scroll down and click Advanced. In the Privac
---

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# Troubleshoot Report Generation Errors/Clearing Cache

Follow the instructions below to clear you cache:

1. Open Google Chrome. You do **not** have to go to app.kidkare.com.
2. Click the vertical dots in the top-right corner of your browser window, and select **Settings**.
3. Scroll down and click **Advanced**.
4. In the **Privacy and Security** section, click **Clear Browsing Data**. The Clear Browsing Data dialog box opens.
5. Click the **Advanced** tab.
6. Make sure the following boxes are checked:
   
     - Cookies and Other Site Data
     - Cached Images and Files
     - Hosted App Data
7. Click **Clear Data**.
   
   ![](https://dyzz9obi78pm5.cloudfront.net/app/image/id/5ea736cdec161c2f27f1bf78/n/troubleshoot-rpt-clear-cache.PNG)
8. Close and re-open Chrome.
9. Log in to [**KidKare**](http://app.kidkare.com), and try to run the reports again.

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