Sometimes, you may need to manually disallow meals based off of an error on the Office Error Report (OER). For example, the OER may warn a meal, you investigate the error, and you discover that the meal should be disallowed instead. You can manually disallow this meal on the Manually Disallow Meals page.
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From the menu to the left, click Claims.
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Click Manually Disallow Meals. The Manually Disallow Meals page opens.
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Click the Select Center drop-down menu at the top of the page and select the center to adjust.
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Click the Claim Month drop-down menu and select the claim month to adjust.
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Click Create New Disallowance. A pop-up opens.
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Check the box next to affected meals on specified dates, as shown below.
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Click Next.
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Click the Children Affected drop-down menu and select the age group(s) affected by this disallowance. You can also choose Specific Children to select specific children to disallow.
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Click Next.
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Click the Disallow Reason drop-down menu and select the reason you are manually disallowing these meals.
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Check the Warn Only box to flag this as a warning only.
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Click Create Disallow.
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Re-process the affected claim. See Re-Process Claims for more information.